At Voganow, we are committed to delivering high-quality products to our valued customers. We stand behind the craftsmanship and performance of our products and offer a guarantee to ensure your satisfaction. Please read the following guarantee policy for a clear understanding of the terms and conditions.
1. Warranty Duration:
We provide a warranty period of three (3) months from the date of purchase for all our products. During this period, we will address any issues that arise due to manufacturing defects or repairable damages.
2. Quality Check and Repair Process:
Upon receiving a product return or a report of an issue, our dedicated quality check team will thoroughly inspect the product to determine the cause and nature of the problem. If the issue is repairable and falls within the warranty period, we will initiate the repair process promptly. And replacement is only applicable If our quality check confirms that the issue is due to a valid manufacturing defect and not repairable, then we will offer a replacement for the defective product. The replacement will be of the same model or a comparable product, depending on the availability.
3. Non-Applicable Situations:
Please note that our guarantee policy does not cover the following situations:
a) Damages caused by misuse, neglect, or improper handling of the product.
b) Normal wear and tear, including cosmetic damages that do not affect the functionality of the product.
c) Damages incurred during shipping or transportation after the product has been delivered.
4. Customer Responsibilities:
To ensure a smooth warranty claim process, customers must adhere to the following guidelines:
a) Contact our customer support team within the warranty period to report any issues or defects.
b) Provide proof of purchase, such as a valid receipt or order number, when submitting a warranty claim.
c) Follow any additional instructions provided by our customer support team regarding the return or repair process.
5. Return and Repair Process:
If a product needs to be repaired or replaced, we will provide instructions on how to return the item. Customers are responsible for securely packaging the product and covering any shipping costs associated with returning the item. Upon receiving the returned product, we will expedite the repair or replacement process and notify the customer of the progress.
Our guarantee policy is limited to the repair or replacement of defective products as described above. We do not assume responsibility for any indirect, consequential, or incidental damages arising from the use or inability to use our products.
7. Legal Rights:
This guarantee policy does not affect any legal rights that customers may have under applicable consumer protection laws.
We appreciate your trust in our products and strive to provide the best possible experience. If you have any questions or concerns regarding our guarantee policy, please contact our customer support team, and we will be happy to assist you.