EXCHANGE & RETURN POLICY
1.How can I return or exchange a product & in how much time?
You can initiate an exchange or return within 48 hrs of receiving the product via Email/Whatsapp/Call.To initiate a return or exchange fill the form click here.
2.How many times can I exchange the product?
- A product can only be exchanged once for free after that the customer will have to pay for shipping.
- Once an exchange has been processed, the product(s) cannot be returned or exchanged & the transaction will be considered final.
- If the product has been wrongly delivered by us, we will exchange irrespective of the “one time free exchange” policy.
3.Return/exchange terms & conditions
- All returned items must be unused & in their original packaging with tags intact. However you are most welcome to try on a product but adequate measures should be taken to maintain its actual condition. Items without tags & original packaging will not be accepted & no refund will be issued in such cases.
- Before issuing a credit or exchanging a product, Voganow reserves the right to conduct a thorough quality check to ensure it is resalable. If we receive a returned item that does not meet the above mentioned conditions, it will be returned to the customer with no refund.
- Products bought online can be exchanged at an offline store & vice-versa.
PLEASE NOTE:ALL EXCHANGES ARE SUBJECT TO STOCK AVAILABILITY.
- After you initiate an exchange request, Our customer service team will contact you to gather further details.
- Within 2-3 days of receiving confirmation of the exchange request, our delivery partner will make the pickup from the given address.Typically, 3 attempts are made to pick up a return. Once the product is picked up from the given address, it takes 7 business days to reach back to us. (depending on your location)
- We will inspect the product once we receive it to ensure that there is no damage to the product or packaging and that it has been returned in unused condition.
- Once the product has been successfully inspected, the expected/exchanged product will be shipped within 5-7 business days.
- The entire exchange process would take about 2-3 weeks.
- The exchange can only be processed once.
- An exchange request cannot be converted to a refund/return request once it has been initiated.
- After you initiate a return request, Our customer service team will contact you to gather further details.
- Within 2-3 days of receiving confirmation of the return request. Our delivery partner will return to the given address for a pickup. Typically, 3 attempts are made to pick up a return. Once the product is picked up from the given address, it takes 7 business days to reach back to us.(depending on your location).
- The refund will be processed within 5-7 business days after the product has passed the quality check test & is in resalable condition.
- Refunds are made either to your bank account(if your order was for cash on delivery) and incase of prepaid orders it will go back through the same mode or as store credit(valid for 365 days after which it can be refunded).
PLEASE NOTE:ANY EXCHANGE/RETURN REQUESTS MADE AFTER 48 HRS WILL NOT BE ACCEPTED.
6.Which items cannot be returned or exchanged?
- Made-on order products like jackets,shoes,bags,phone cases etc can only be exchanged for a different size & not refunded.
- Custom or bespoke orders made with special customizations/personalisation cannot be returned or exchanged.
- Any product that has been bought on discount cannot be refunded. They can only be exchanged.
7.What to do incase damaged or defective products are received?
- If you receive a defective or damaged product(s), please notify us at firstname.lastname@example.org & email@example.com within 48 hrs of receiving the goods, along with pictures.
- Any damage upon arrival should be reported within 48 hrs along with photographs, so that third-party couriers can investigate transit reasons. Otherwise,we won't be able to investigate if no images of damaged products are shared via email/WhatsApp /call (+918699007809 , +918699007874).
8.Who pays for the return shipping?
- Return shipping is free to the customer just one time after that shipping charges will apply.
- In rare scenarios where the pickup cannot be done in certain areas,you can ship the product through any other courier service. The shipping charges will be reimbursed to you in the form of store-credit.
- Please inform us at firstname.lastname@example.org and cc email@example.com and via a call on customer care number to schedule a reverse pickup.
- International pick up service (return shipping)is not available,customers have to send their shipment themselves (the customer bears the cost)in case of an exchange or alteration.
9.Return Abuse Policy
Returning or exchanging for reasons other than manufacturing defects/size related issues is a privilege offered to the customers. If any customer is found to be abusing this privilege, Voganow holds the right to not accept any returns / exchanges from such customers.
10.Order Cancellations (When can I cancel my order?)
- After receiving your order, our customer care team will give you an order confirmation call. If you do not respond to our attempts to confirm the order,your order will be automatically canceled within 48 hours of placing
- If you wish to cancel the order please inform us via mail on firstname.lastname@example.org or Whatsapp on +918699007809.BEFORE your order has been dispatched from our warehouse.
- Once we dispatch the order, we won’t be able to accept any cancellation requests. You can MODIFY your order once at the time of confirmation call.
- Please be advised that customized orders will not be accepted for cancellations.
To raise a dispute, please send an email to email@example.com.The email should contain the product name,order ID & inquiry details. This must be done within 2 days of receiving the product.Disputes filed 2 days after delivery will only be processed at Voganow’s sole discretion.