TERMS

Shipping Policy

Return & Refund Policy

Terms & Conditions

  • Shipping Policy
  • Return & Refund Policy
  • Terms & Conditions

Voganow.com promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact. We take pride in delivering on time, every time and everywhere in India!! If you have shopped with us earlier, we are of course confident that you already vouch for us!

Are there any shipping charges?

We deliver free of charge to any address in India via reputed courier partners.

How long will my order take to arrive?

If you have ordered a product from the Classic Collection, the product will reach you within 3-4 business days. If you have ordered a product from our Make to Measure, Customized Collection or Exclusive collection, it will take approximately 15 to 20 business days for delivery. Upon confirmation of your order, you shall receive an email containing a summary of the order and also the estimated delivery time to your location.

Orders placed after 5 P.M IST on any day are processed next day.

Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.

Can I expect delivery on all days of the week?

We ship 6 days of the week. We do not process orders on Sundays & on National Holidays. You can expect delivery of your order on any of the business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays.

How can I track my package?

We will keep you updated on the status of your order from the date of order till dispatch through our Order Tracking Id. On dispatch of your order, you will receive your shipment details & tracking number by e-mail. You may simply check the status by visiting the courier partner's website.

If you do not receive our delivery confirmation e-mail or face any issue in tracking your order, please contact us via email or through phone.

What happens if I am not Available at the time of Delivery?

Our delivery partners will attempt thrice before an item is returned to our warehouse. Please make sure, you add your available phone/mobile number in shipping address while you place an order, this will speed up the delivery process.

I am going out of town. Can you expedite my delivery?

The current logistics infrastructure in India doesn't allow us to expedite further at this time.

Do you ship internationally?

Yes, we do ship internationally. For international shipping, the rates would be applicable as per fedex, our logistic partners and the duties to be levied as per the delivery country's duty structure. This will be added to the prescribed MRP.

Everything we offer is chosen to live up to high standards. All products are fully guaranteed against defect or faulty workmanship. We'll always do our best to take care of our customers delight in the most fair and reasonable manner; we hope you will be fair and reasonable with us as well.

VOGANOW's 48 hrs returns and exchange policy gives you an option to raise a request to inform us of return or exchange within 48hrs of receipt of the product.

The only things which we ask that don't use the product and maintain its original condition, packaging, accessories and tags. You are most welcome to try on a product but make sure you take an adequate measure to maintain its condition. .The reason why we ask this is so that the product, when returned, should be in a re-sellable position as soon as it reached back to our designated warehouse. Failure of which shall lead to a delayed exchange time or even cancelling your exchange request. So help us to serve you better!

In case of Returns, we offer store credit valid for 365 days or a bank transfer. Once we pick up your return, our team will do the quality check at our end and if the product passes our quality check we will credit the required amount into your Voganow account or your own bank account depending on the refund mode you choose. We will process your refund/credit within 3 to 4 days and send you an email confirmation. Your bank may require additional time to post this transaction to your account.

But, if the product does not pass the quality check we shall return it to you and reject your return or exchange.

If you choose to exchange the product for reason of mismatch of size , color or receipt of a defective item, you will be provided with a replacement of the product, free of cost, post our examination of the product delivered to you. However all exchanges are subject to stock availability.

- Made-on-Order products including jackets, shoes, bags , phone cases etc can only be exchanged for a different size and not refunded.

- Custom-made products like personalization on product are considered as final sale and are processed only as prepaid orders with additional customization charges applicable.

NOTE : Products purchased under any promotion, clearance sale, Deal of the Week Page and offer can only be exchanged or returned for store credit and not refunded.

If the payment mode was Cash On Delivery (COD), we will refund the money in Voganow store credit, which can be used for any purchases on Voganow.com. We offer store credit valid for 365 days.

IMPORTANT INFORMATION

We have made every effort to display as accurately as possible the colors of our products that appear on VOGANOW.COM. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

Should you receive an item that is not in perfect condition please contact us immediately. Any request received post 48 hours will not be accepted.

Voganow reserves the right to do a thorough quality check of the product to ensure product quality before issuing a credit. This procedure may take up to 48 hrs after the product has arrived back to our warehouse.

Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer. No amount will be reimbursed in this case.

Since each of our product are hand finished there may be slight color variation from the displayed image or from one product to another. In such cases, if you are not happy with the color we will certainly offer you an exchange first, before straight away heading to refunds.

TERMS & CONDITIONS

  • Products must not be used, washed, damaged and they must be unworn.
  • Goods must returned to our warehouse in "perfect condition and without any sign of wear".
  • All products must be returned in their original packaging , accessories and with brand tags intact.
  • The product should be sealed in order to ensure safety during transit.

Voganow will not be held accountable in case a product is lost or damaged in transit because of unprotected packaging when being returned.

TIMEFRAME FOR RETURN/EXCHANGE REQUEST

Should you receive an item that is not in perfect condition or has size or color issues, please contact us and intimate us immediately within 48 hrs of delivery. Returns are accepted upto 7 days from delivery.

Returns outside these timeframes may be accepted at the discretion of VOGANOW and may only be refunded as a store credit.

Once your request is received we shall resolve it within 5 Business days. This may require you to share the images of the product received.

NOTE : Products purchased under any promotion, clearance sale, Deal of the Week Page and offer can only be exchanged or returned for store credit.

Repeated returns

We offer a flexible returns policy to make your online shopping experience even easier. However, customers returning items repeatedly may be refused at our discretion. Shipping charges in such cases may be charged.

EXCEPTIONS

- Items valued more than 9,999 INR or higher can only be exchanged against any other product on the site or for store credit from Voganow. Cash back will not be accepted.

- Made-on-Order products including jackets, shoes, bags , phone cases etc can only be exchanged or returned for a different size and not refunded.

- Custom-made products like personalization on product are considered as final sale and are processed only as prepaid orders.

- Items on clearance, combo offers, Deal of the Week page, sale of 50% or under festive discounts are considered as final sale and can only be returned or exchanged for a store credit subject to our discretion.

- Items that are worn out or used and not returned in the original condition with complete packaging, tags and accessories will not be eligible for any returns or exchanges.

- Gifts cards are not returnable and can't be exchanged for cash.

- Store credit or Gift Cards can be used anytime for up to 365 days (1 year) from the date of issue.

REVERSE PICKUP

We strive to ease the pickup process for you in case of returns or exchange.

We ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner.

In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges in the form of store credit in your wallet against the original receipt.

For scheduling a reverse pickup, kindly contact us over the phone at one of our customer care numbers. Also you may drop a mail at [email protected] and mark in cc [email protected]

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